+44 20 351 466 05
+49 89 1222 893 0

Right of cancellation for consumers

A consumer is any individual that concludes a legal transaction for a purpose that cannot be ascribed to its commercial or independent business activity. A consumer has a statutory right of cancellation, instructed by the Seller as follows:

Notice of Right of Cancellation

Right of Cancellation

The Customer may cancel his/her contract in writing (e.g. by letter, facsimile, e-mail) within 30 days without stating reasons or - if the item has been placed at his/herdisposal prior to the expiry of this cancellation period - by returning the item concerned. The cancellation period shall commence upon receipt of this notification in written form, however, not prior to the receipt of the goods by the Customer (or, in the case of repeat deliveries of identical goods, not prior to receipt of the first part-delivery) and not prior to performance of our duty to inform pursuant to Art. 246 Sect. 2 in connection with Sect. 1 paras 1 and 2 EGBGB (Introductory Act to the German Civil Code) and our obligations under Sect. 312e, para. 1, sentence 1 BGB (German Civil Code) in connection with Art. 246 Sect. 3 EGBGB. In order to observe the cancellation period it shall be sufficient if the notice of cancellation or the item was sent in due time. The notice of cancellation must be directed to:

renesim GmbH
Amiraplatz 1
D-80333 Munich
Telefax: +49-89-1222 893-99

Consequences of cancellation

In the event of effective cancellation any mutually received performance shall be returned and possible benefits derived (e.g. interest) repaid. If the Customer is unable to return the performance received in whole or in part or is only able to return it in deteriorated condition, he/she will be liable to pay compensation in this respect. The requirement of compensation for the deteriorated condition of the performance or any benefits derived shall not apply if the relevant benefits or deterioration of the item are due to the simple trial use which the Customer would have reasonably been able to conduct in a store by making an examination of the properties and functioning of the item. Return shipment is free of charge for the Customer. Goods that cannot be sent as parcels will be collected at the Customer's location. The obligation to refund payment must be met within 30 days. This term shall commence for the Customer upon dispatch of the Customer's notice of cancellation or of the item(s), and for the Seller upon receipt of same.

Financed transactions

If the Customer is financing this purchase agreement with a financing (loan) arrangement and later revokes the agreement, the Customer is no longer bound to the financing arrangement if the purchase agreement and financing arrangement form a commercial unit. This may particularly be assumed if we are simultaneously the Customer's lender or if the Customer's lender makes use of our cooperation with respect to the loan. If we have already received the loan upon the cancellation becoming effective or the return of the item, the Customer's lender takes over our rights and responsibilities in relation to the Customer as set forth in the financed contract and concerning the legal consequences of the cancellation or the return of the item. The latter will not apply if the contract concerns the acquisition of financial instruments (e.g. stocks, foreign currency or derivatives). To avoid any contractual obligation as far as possible, the Customer should make use of his/her right of cancellation and also cancel his/her loan contract if entitled to do so.

End of the Right of Cancellation

Please note:

Please do not return the goods to us as freight collect (carriage not prepaid), but as an insured package. We will be happy to reimburse the shipping costs in advance. Please avoid damaging or soiling the goods. Please endeavour where possible to return the goods to us in the original packaging with all accessories and with all packaging components. If you no longer have the original packaging, please ensure the goods are packed appropriately for shipping to avoid damage in transit.

The above provisions are not a prerequisite for effective application of the right of cancellation.

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renesim GmbH

Branch office (appointment only):
16 Hanover Square, Mayfair
W1S 1HT London, United Kingdom
T +44 20 351 466 05

Amiraplatz 1, D-80333 Munich
T +49 89 1222 893 0

Hours Mon - Fri 8 am - 6 pm


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As an online jeweller, RenéSim combines the benefits of a modern online-based business model with 180 years of family-run traditional craftsmanship in the jewellery industry. Gemstones such as diamonds are the central focus at RenéSim; we supply high-quality, thoroughly individual pieces such as engagement rings in addition to loose diamonds. We offer unique diamond post earrings, diamond rings, memory rings, engagement rings and much more. Consult the jewellery experts at RenéSim!

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